Refund Policy

All sales final, no returns possible. Exchanges may be given in exceptional circumstances, for example due to product fault.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@florentinaleitner.com and send your item to: Boudewijnsstraat 103, 2018 Antwerp, Belgium

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Shipping

To return your product, you should mail your product to: Boudewijnsstraat 103, 2018 Antwerp Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not deliver to PO Box addresses.

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Taxes and Duties

The prices of products are expressed inclusive of taxes but excluding customs duties. You will be responsible on any applicable custom duties and we are not able to estimate any possible duty that might occur.

Sustainability

We worked closely with our packaging providers to minimise the environmental footprint of our packaging. Our shipping mailers are made using recycled materials. They are 100% recyclable and perfect for reusing. Help us minimize the damage to our environment and please make sure that you recycle your mailer if you don't want to reuse it.